About this course

Quality in healthcare and safe care means achieving the best health outcomes that are possible, given available circumstances and resources. These must at all times be consistent with a patient-centered approach.

This e-learning module discusses the latest developments and concepts around improving patient outcomes as applied in the Asian general practice/family medicine setting.

Learning outcomes

• Understand the latest developments and thinking around improving patient outcomes through building a culture of patient safety
• Understand possible sources of bias and how it can be lessened to improve decision-making
• Gain insight into the meaningful application of a patient-focused, family-centered lens on the provision of healthcare

Topics covered

• Human Factors: How Bias Can Lead to Incorrect Decision Making
• What is human factor
• Role of heuristics and bias in decision making in clinical practice
• De-biasing techniques for incorporating in the operational part of a primary care work system
• Patient and Family Engagement in Patient Safety
• Patient and Family Engagement in Patient Safety: Where, What, Why and How does it look like
• Evidence of Patient and Family Engagement in Patient Safety
• Guidance for Patient and Family Engagement in Patient Safety

Speakers for this course:

	Dr Maud Nauta Human Factor Trainer General Practitioner and Clinical Research Lead, Camden Health Improvement Practice
	Dr Jose Valderas Head, Department of Family Medicine National University Health System Professor, Division of Family Medicine Yong Loo Lin School of Medicine, NUS

In collaboration with: